Our Guarantee

DiscountPetMart – Where Guarantee Matters

DiscountPetMart is committed to offer quality products, hassle-free shopping experience, and no questions asked returns and refunds as well as 100% customer satisfaction.

100% Product Quality Assurance

Quality is what matters to us most when it comes to pet safety. Adhering to our Quality Assurance Standards, we only procure quality products, meeting the international quality standards, from authorized dealers or manufacturers. Furthermore, our supply chain and logistics is secured and well protected assuring that we provide genuine products. All our products have long shelf life and are checked by experts before supplying.

100% Privacy Guarantee

We respect your privacy and are committed to maintain the security of your personal information. Strictly following our privacy policy, we assure full protection of your data with us. Our website is well protected by the Secure Sockets Layer (SSL) that creates an encrypted connection to ensure all your information/transactions with us are secure and protected. For further information, see our Privacy Policy.

100% Customer’s Satisfaction Guarantee

Our #1 priority is our customers and their happiness. With our 100% Customer Satisfaction Guarantee, we stand by our services and products. We assure to bring smile on our customer’s face and happiness in their pet’s life through our efficient customer services, stress-free shopping and wide range of brand name products at the lowest prices. Our customer’s satisfaction is our main motto.

100% Money Back guarantee

We believe in Quality products & Timely Delivery that ensure healthy and happy pets. And, if we fail to meet this, we guarantee money back. All our products come with 100% Money Back Guarantee, which means no matter what, no questions asked, if you have a problem, we will solve it and refund it. Whether you’re not satisfied with product or an order has not been delivered within 28 business days from the date of shipment, we guarantee to offer full refund or reship* the order depending on your request.

*For returns & reshipment, please contact us with 5 days of receiving the order. Refund will be processed, once we receive the returns in its original package.

Kindly Note: If you have ordered incorrect product/size, please contact us immediately through our toll-free number 1-800-865-9179.

100% Returns and Refunds Guarantee

We stand by our 100% Returns and Refunds Guarantee. Whether you are not satisfied with the order or not happy with the product, please email us at support@discountpetmart.com or call us on our 1-800-865-9179 (Mon to Sat 9 AM to 6 PM CST). We will resolve it and assist you with your returns or refunds or placing a new order.

Please note that we accept returns in original packaging only.

For more info, please see our Returns & Refunds Policy.

Want to know more, please email us at support@discountpetmart.com